SHOPPING GUIDE
How to Order
1. Select your desired product color/size and click "ADD TO CART."
2. Confirm that the item is in your cart.
3. Enter your information on the customer registration screen. *All fields are required. Incorrect or missing information will be displayed in red.
4. Once you have finished entering your information, click "Proceed to Shipping Method Selection."
5. On the "Shipping Method" screen, enter or select each item and click "Proceed to Payment Method."
6. On the Order Confirmation screen, please check the requested products, shipping fees, handling fees, delivery address, etc., then enter your payment method and select your billing address. If there are no issues, click "Pay Now."
7. Your order is now complete.
An automatic order confirmation email will be sent to your registered email address. If you do not receive the order confirmation email after some time, please contact us via the inquiry form.
*Please note that selling prices may change without prior notice.
*Occasionally, due to a time lag in inventory updates, items may be out of stock and unavailable for delivery. In such cases, we will promptly contact you regarding cancellation. Thank you for your understanding.
*If you have set up domain-specific reception as a spam countermeasure, you may not receive emails.
Please set your email to receive from "info@marno.life."
About Products
・All products are made to order. Please note that products will be shipped as soon as they are available. Cancellations cannot be made after an order is confirmed, so please double-check your order.
・Please check [Delivery] on each product page for shipping lead times. Estimated delivery times are as follows:
Guide to notation for the arrival time of pre-order items
Early ○ Month: ○th month 1st to 10th
Mid ○ Month: ○th month 11th to 20th
Late ○ Month: ○th month 21st to 31st
About Payment
Various credit card payments are accepted.
※Since products are made to order, payment will be processed after the purchase is complete.
※Products will be shipped as soon as production is completed.
※Please be aware that the timing of payment and shipping will differ.
Important Notes
・The images for pre-order items are samples, so the actual product's specifications, processing, and size may differ slightly. Please be aware of this beforehand.
・Delivery date cannot be specified.
・Due to production reasons, the shipping date of products may change.
・Payment is by credit card only.
Shipping Fee
800 yen (tax included) nationwide
・If a product is returned to us due to long-term absence or an unknown address, the customer will be responsible for the re-delivery shipping fee.
・If there is a change in the delivery address, please contact the brand representative in advance.
Returns and Exchanges
・Since products on this site are made to order, cancellations and returns due to customer's convenience after an order is completed are generally not accepted. Thank you for your understanding.
・Except in cases where there is a defect in the product, cancellations, returns, and exchanges are not accepted after an order is confirmed. Once you receive your product, please be sure to check it immediately to confirm that it is the item you ordered.
・In the unlikely event that you receive a product different from your order or a defective product, please contact customer support within 7 days of product arrival.If the item is out of stock, we may process a refund. Thank you for your understanding.
*For materials that are prone to color transfer or delicate materials, please be sure to read the attention tag attached to the product and handle/wear it accordingly.
Returns/Exchanges due to Our Company's Convenience
We take every precaution, but in the unlikely event that you receive a "defective product such as dirt or damage" or a "product different from your order,"we apologize for the inconvenience, but please contactcustomer support within 7 days, including the product arrival date.
The shipping cost for the return will be borne by our company (cash on delivery).
*We cannot accept returns in the following cases:
・Returns related to content with disclosed disadvantages
・Condition where accessories, disadvantage tags, or sales product tags have been removed from the product
・Products for which more than 7 days have passed between product arrival and contact
・Products that have been used once
・Products that have been altered, washed, or dry-cleaned
・Products that have acquired odors, stains, or scratches while in the customer's possession
・Products for which the product tag has been lost
・If the returned product does not arrive within 2 weeks after notification of return
Inquiries
MARNO LLC Customer Support
Email Address: info@marno.life
Business Hours: 11:00 AM to 6:00 PM
Closed: Saturdays, Sundays, and public holidays
※Please note that it may take some time for us to respond.