FAQs

Q. About product shipping

As products are made to order, please check the [Delivery] section on the product page.

If your product does not arrive after the delivery period has passed, please contact customer support.

※Business days are weekdays only (excluding Saturdays, Sundays, and public holidays).
※For those living in Hokkaido, Okinawa, remote islands, etc., delivery may take longer depending on the region.

Q. About cancellations/returns

・As products on this site are made to order, we generally cannot accept cancellations or returns due to customer convenience after an order has been completed. Thank you for your understanding.

・Except in cases where the product is defective, we do not accept cancellations, returns, or exchanges after an order has been confirmed. Please be sure to inspect the product immediately upon receipt and confirm that it matches your order.

・In the unlikely event that you receive a product different from your order or a defective product, please contact customer support within 5 days of product arrival.Please note that if the product is out of stock, we may issue a refund.

Q. About payment

Various credit card payments are accepted.

※As products are made to order, please understand that payment and delivery timings may differ.

For other inquiries
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